FREQUENTLY ASKED QUESTIONS

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No, we take the complete responsibility to make sure that your images remain safe & secure. The images are used only for the purpose of etching and sent back to you within the specified time.

Yes.. we do keep the images as a backup for a period of 15 days, and then the images are deleted by default from the server.

Not required, all you need to have is a recent & updated web browser {Safari, Internet Explorer 5.5 & above, Google Chrome or Firefox (Recommended).

Your amount will be refunded only if you inform us about the cancellation within 30 mins from the time you have placed the order (Only for Delivery time above 12 hrs).

You can upload files based on your internet speed upto 600mb. PixiWorm provides you an advanced multiple files up-loader.

You can upload the images in all formats (JPEG, PSD, TIFF, EPS, PNG, BMP as well as RAW formats, etc...)

PixiWorm delivers the images in all formats which are comfortable for your art work. (JPEG, PSD, TIFF, EPS, PNG etc...)

PixiWorm provides you with a multiple files upload option where you have a flexibility to upload upto 1k images at a time.

For the clients who have large number of files to be uploaded, we provide them with a FTP account on request.

PixiWorm concentrates on time to time delivery which supports our clients worldwide. In accordance, our services are rendered round the clock at your convenience. (3hrs, 6hrs, 12hrs, 24hrs 48hrs & 72hrs).

Yes you can. First time in the world PixiWorm offers a special service where you can upload the images and get back immediately
*(Based on the image complexity).,

You are the best judge to rate your image. We authorize our clients to rate the images on behalf of us, so that we can go ahead with the process. If your rating does not match our quality control we will intimate you before processing the job.

We have given a brief description as to what the different types of ratings are with examples, based on which you will be able to rate the images.

Open your image in Photoshop.
Under main menu bar click window
Open the path palette & select "Paths”.

If the images are not delivered in the specified time requested, we make sure that the job is done absolutely free of cost. More over if you’re not satisfied with the service offered to you, we request you to send back the images with your feedback that we will process it again to your satisfaction with no additional cost. This also helps us in the training of our back end production team. As we believe in customer satisfaction.

Yes we offer special discounts for bulk images on request.

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